Refund policy

Right of withdrawal

Within the EU, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must inform us (KNUS GmbH) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. You shall bear the direct costs of returning the goods. If you return only part of your order, KNUS will bear the costs of the return shipment for returns within Germany. KNUS will also bear the costs of the return shipment within Germany in the case of exchanges. For the repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to KNUS GmbH Retouren, Renkenweg 7, 78464 Konstanz, Germany without undue delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Sample cancellation form

(If you wish to cancel the contract, please complete this form and return the form and the goods ordered to the following address.)

KNUS GmbH Retouren, Renkenweg 7, 78464 Konstanz, Germany, info@myknus.com

I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()

.

Ordered on ()/received on ()

Name of consumer(s)

Address of consumer(s)

Signature of the consumer(s) (only if notice is on paper)

Date

(*) Delete where inapplicable.