Terms of service


The following terms and conditions apply to all orders placed via our online shop.


The contract of sale is concluded with KNUS GmbH.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping basket by clicking on the order button. Immediately after submitting the order, you will receive another confirmation by e-mail.

A binding contract can also be concluded beforehand as follows:

If you have chosen credit card payment, the contract comes into effect at the time of the credit card charge.

If you have chosen the PayPal payment method, the contract is formed at the time of your confirmation of the payment instruction to PayPal.

The language available for the conclusion of the contract is German.


Unless otherwise agreed, delivery of the goods will be made from our warehouse to the address provided by you.


The goods remain the property of KNUS GmbH until the purchase price has been paid in full.



The following payment methods are available in our shop:


Credit card, Your credit card will be charged upon completion of your order.

Paypal, You pay the invoice amount via the online provider Paypal. You must always be registered there or register first, legitimise yourself with your access data and confirm the payment instruction to us. You will receive further instructions during the ordering process.

Instant bank transfer, you transfer the amount directly from your account.


If goods are delivered with obvious transport damage, please complain about such faults to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to be able to assert our own claims against the carrier or transport insurance.


Right of withdrawal

Within the EU, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must inform us (KNUS GmbH) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of withdrawal

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. You shall bear the direct costs of returning the goods. If you return only part of your order, KNUS will bear the costs of the return shipment for returns within Germany. KNUS will also bear the costs of the return shipment within Germany in the case of exchanges. For the repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to KNUS GmbH Retouren, Renkenweg 7, 78464 Konstanz, Germany without undue delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Sample cancellation form

(If you wish to cancel the contract, please complete this form and return the form and the goods ordered to the following address.)

KNUS GmbH Retouren, Renkenweg 7, 78464 Konstanz, Germany, info@myknus.com

I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()


Ordered on ()/received on ()

Name of consumer(s)

Address of consumer(s)

Signature of the consumer(s) (only if notice is on paper)


(*) Delete where not applicable.


Unless expressly agreed otherwise, your warranty claims shall be governed by the statutory provisions of the law on sales (§§ 433 et seq. BGB).

If you are a consumer within the meaning of § 13 BGB (German Civil Code), the limitation period for warranty claims for used goods is - in deviation from the statutory provisions - one year. This limitation does not apply to claims based on damages resulting from injury to life, limb or health or from the breach of an essential contractual obligation, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the contractual partner may regularly rely (cardinal obligation), as well as to claims based on other damages caused by an intentional or grossly negligent breach of duty on the part of the user or his vicarious agents.

In all other respects, the statutory provisions shall apply to the warranty.


Unlimited liability: We are liable without limitation for intent and gross negligence as well as in accordance with the Product Liability Act. We shall be liable for slight negligence in the event of damage resulting from injury to life, body and health of persons.

In all other respects, the following limited liability shall apply: In the event of slight negligence, we shall only be liable in the event of a breach of a material contractual obligation, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which you may regularly rely (cardinal obligation). The liability for slight negligence is limited to the amount of the damages foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected. This limitation of liability also applies in favour of our vicarious agents.